Local knowledge, global reach for Tier One ConsultCRM
The Dynamics CRM market has never known it so good, particularly in the UK at present – 160% year on year growth in CRM Online, 3 of the top 10 global deals for 2014 were signed here, and the UK territory is outperforming all others. A lot of this success is down to key partners like ConsultCRM – and that success brings the opportunity for rapid growth and reach. How does Jon Littlechild, Services Director at ConsultCRM, make sure that that opportunity is managed smoothly and so he can continue to provide a reliable high quality service that their reputation is built on? Let’s find out?
What makes ConsultCRM different?
“As a Tier One, Gold Certified, Strategic Microsoft Partner, our pedigree in CRM goes back over ten years since the first version came to market in 2004. ConsultCRM has been awarded Microsoft President’s Club status and this places us in the top 5% of Microsoft partners globally.
We work with international firms handling complex multi-country deployments as well as mid-market businesses with more straightforward CRM requirements – over 250 customers in all, in a range of sectors, in particular Finance, Professional Services, Construction, Technology, Manufacturing, Defence and Membership organisations.”
Dynamic CRM is flying – how does that affect you?
“It’s a great place to be and we are doing very well. We’re continuing to expand our staff, and we also have a healthy number of contractors working for us in various roles. We’d historically found these through agents – as it was the accepted model I suppose – but it can be an expensive way to find freelance and permanent staff so we welcomed a new way of finding skilled people.”
How do you think 365 Talent Portal is different from recruiters?
“Agents push you a lot – often into areas you don’t want. I really like the way 365 Talent Portal is low pressure. We can find the skills we need, at the pace we need, without having to field a phone call every couple of days.
The web site is easy to use and I really like the fact that it shows contractor’s availability status. I can see if they are free or not, so it allows me to try to shift projects around a little to match skillsets.
And of course with 365 Talent Portal there is no mark up on day rates unlike agents. We found some astonishing charges being made from certain quarters.”
Do you have an example where 365 Talent Portal really helped you out?
“We have a lot of projects all over the country, and some of these are best served by having some local resource to augment our normal project teams.
We recently had a need for a specific skillset in the North West, in a particular timeslot. We published a project on 365 Talent Portal.com describing what we were looking for and studied the responses.
Because 365 Talent Portal enables us to look at detailed skill levels, as well as location and availability, we were able to find someone very quickly. Our priority for selection was skills match first, locality second and then availability. We hit all three, fast, and I have to say, he was excellent.”
How do you see your operations continuing over the coming years?
“We will continue to need good onshore resources. To keep our quality thresholds high, our ideal is to have skilled, experienced people who have been in the UK for a long time and have excellent communication skills.
Why do you think 365 Talent Portal is well placed to help you with that?
“I think the pricing model is attractive, particularly if we need to hire a few people at a time, as we have just done. To make it work well we have to have the time to find the best matches, but we’d have to do that whatever route we used.
The market supply for quality resource is very thin so we’re always happy to take on good people who are excellent value”.
Would you recommend 365 Talent Portal?
“365 Talent Portal is a great alternative to the traditional recruitment market. It is very easy to use, saved us a fortune on fees and we managed to find the right resource very quickly”.
About us: 365 Talent Portal is the online platform that gives Microsoft Dynamics partners and end-users instant access to thousands of skilled, certified independent consultants. With a network spanning 114 countries, it allows companies to search for consultants based on their skills, rates and available dates, enabling them to find the best person for their projects without incurring the hefty fees typical of recruitment agencies. To find and hire excellent Dynamics resource, please register at www.365talentportal.com.
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