Freelance Dynamics AX Support Team Lead
AX Support Team Lead Role
The AX Support Team Lead will be responsible to ensure smooth operations on D365 in Middle East post system go live.
Position: Microsoft Dynamics AX Support Team Lead
Location: Bahrain, Saudi Arabia and the United Arab Emirates
Job type: Freelance, Full time, Both Remote and Onsite
Employer: Industrial Service Provider Company
Rate: GBP, 450-550 per day
Category: Dynamics AX jobs, Freelance Dynamics AX
Dynamics AX Support Team Lead will be a full-time job support mainly second level Incidents, coordinating changes with implementation team and building reports using standard D365 tools, will also be responsible for maintaining the environments and managing the upgrade with no impact to business hours.
- Receiving Incidents and resolve (first and the second level)
- Maintaining Incidents in company’s Incident Management Tool
- Escalation of Incidents to relevant parties i.e. ISVs, main support company or with Microsoft
- Log change requests or demands and review with program management team
- Write reports in D365
- Implement and test small changes before moved to production environment
- Manage D365 upgrades
- Communicate & manage D365 down times to the business
- Maintain 80% D365 user satisfaction
- Bachelor’s Degree in any technology
- In-depth knowledge of Dynamics 365 for Operations
- Good communication skills
- Dynamics 365 Support Experience
- Implementation experience is added advantage
- Dynamics AX / D365 O Certification is added advantage
- Minimum 5 year’s experience in Dynamics AX or D365 Operations Implementation or Support
Expected Work Time (Estimation)
- Full-time job
- 6 days a week Middle Work East Calendar
- 6 month’s contract and extendable
How to Apply
To express interest in this role, please email us at firstname.lastname@example.org.
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