CLOSED – Microsoft Dynamics CRM Senior Functional Consultant

CLOSED – Microsoft Dynamics CRM Senior Functional Consultant

This role is now closed, but please register to be notified of any future similar roles we will have.

General information

Location: London, United Kingdom
Job type: Permanent
Employer: A Boutique CRM Agency
Salary: Up to £70K p.a. + performance-based bonus + pension scheme
Start date: ASAP



We are looking for a motivated Senior Functional Consultant with a diverse background to deliver the successful implementation and maintenance of CRM solutions. This is a varied and demanding role involving all aspects of implementing CRM solutions from pre-sales work through the project life cycle to go-live and on-going support. Your involvement with clients will include off-site and on-site work and you will be encouraged to develop your CRM knowledge and achieve relevant certifications.


Key tasks include:

  • Implementation planning and the delivery of value added work, to scope, deadline and budget
  • Running client workshops on business processes, business requirements and system design
  • Business and systems analysis and documentation
  • Product design and gap analysis to standard product functionality
  • Production of design, system, user and procedural documentation
  • Provide system training to both internal and external clients
  • Liaising with on-shore and off-shore development teams to deliver robust solutions on time
  • Managing change control
  • Go-live and post-live support
  • Pre-sales assistance when required
  • Ad-hoc tasks as and when required by your team lead



  • 7+ Comprehensive functional working knowledge of Dynamics CRM
  • Proven experience in Dynamics CRM Consultancy role
  • Experience completing Business Analysis – Business Process Mapping, Gap Analysis, Requirements Gathering, running Workshops
  • Demonstrate credibility with the client
  • MSCRM Customisation and Configuration
  • Awareness and knowledge of full Microsoft Tech Stack
  • UAT (User Acceptance Testing) skill-set
  • Creation of end-user training materials
  • Full end-to-end CRM Consultancy experience
  • Previous experience in the Membership organisations and regulating bodies sectors (Highly desirable)
  • Guiding projects along through daily communications with the customer or project manager
  • Microsoft Dynamics CRM accreditation


Personal Skills 

  • Good listening skills, with the ability to quickly resolve problems, action solutions with the ability to work under pressure
  • Self-motivated and driven to achieve professional success in a team based consulting environment
  • Driven to continually improve your personal skills and improve both our business and our clients’ businesses
  • Strong written communications especially related to articulating technical specifications
  • Strong team-leading skills including the ability to support other team members in achieving their objectives
  • A clear ability to organise your own time and resources

 Additional Info

The job is located in the heart of London, just a minute walk from St James’s Tube but requires around 20% travel in London mainly, and within the UK for client facing.

How to Apply

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About us: 365 Talent Portal is the first online platform that gives Dynamics partners and end-users instant access to hundreds of consultants. With a network spanning 101 countries, it allows companies to search for consultants based on their skills, rates and available dates, enabling them to find the best person for their positions without incurring the hefty fees typical of recruitment agencies. Register here –


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